How we score propane suppliers in Florida

What this score is

Florida Propane Supplier Guide scores 589 propane supplier businesses across the state on a 0-100 scale. The score is built entirely from measurable signals tied to how a business shows up on Google and how it presents itself online. Nothing here is a personal endorsement and nothing is guesswork. It is a way to compare suppliers quickly without having to read through hundreds of reviews yourself for every tank refill company or cylinder exchange stop near you.

The five signals, heaviest first

Each business's composite score is a weighted blend of five measured signals:

• Sentiment, 28%. A synthesis of what recent reviews actually say: recurring praise, recurring complaints, and whether the same issues keep showing up (missed delivery windows, tank swap mistakes, billing surprises, rude dispatch calls, and so on).
• Rating, 26%. The business's aggregate star rating on Google.
• Volume, 20%. How many reviews the business has, log-scaled so a supplier with 400 reviews does not get buried by one with 5 just because both average the same stars, and so a handful of reviews does not get treated as equal proof to hundreds.
• Recency, 10%. How recently people have actually left reviews. A supplier that was great in 2019 but hasn't been reviewed since tells you less than one people are reviewing this month.
• Completeness, 16%. Whether basic listing information is actually there: phone number, website, hours, and address. For a business you may need to call at 6am because you're out of propane, this matters practically, not just cosmetically.

Why sentiment carries the most weight

Two propane suppliers can sit at the same 4.2-star average and be nowhere close in reliability. One might have scattered, unrelated gripes. The other might have a dozen recent reviews all describing the same problem: propane deliveries showing up two days late in peak winter demand, or a recurring dispute over tank ownership fees. The star average hides that pattern completely. Reading what recent reviews actually describe is the only way to catch it, which is why sentiment is weighted above the raw star rating itself. Rating still matters a lot, at 26%, but it is deliberately kept second to a closer read of the actual feedback.

What we do and don't do with reviews

We synthesize themes from recent reviews. We do not republish review text wholesale, and we are not the source of record. For the original reviews, star history, and full context, we link out to the business's Google listing directly. Treat our score as a starting filter, not a replacement for reading a few reviews yourself before you commit to a delivery contract or a tank lease.

Low-confidence scores

A supplier with only a few recent reviews cannot support the same statistical confidence as one with hundreds. When the review count is thin, we label the score as low-confidence right on the listing. That is not a penalty, it is a flag that the number is based on limited evidence and should be weighted accordingly when you are deciding who delivers your propane.

Paid placement and editorial review, disclosed separately

Scores are earned from the rubric above and from data alone. They are never edited to favor a business. Where paid placement exists anywhere on this site, it is always labeled as such and it never changes a business's score. Separately, any list where the picks or the order were reviewed or curated by an editor discloses that plainly on the page itself, for example our residential propane delivery picks. If a page doesn't carry that disclosure, its order comes straight from the score.

Who maintains this

Mei Larsen, Content Lead, maintains the rankings on this site. Mei Larsen oversees how the rubric is applied across all 589 businesses and is responsible for the disclosures on any editor-reviewed lists. You can start browsing scored suppliers from the home page.