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U-Haul Moving & Storage at Citrus Park

Updated 2026-08-04 · 3,311 reviewed · 589 listed · Scored from 197 Google reviews · How we rank ›

3.9(197) 66 composite score See reviews on Google ✓ Google-verified
24/7 Emergency Propane ServiceResidential Propane DeliveryPropane Tank Installation & Leasing
U-Haul Moving & Storage at Citrus Park
Services
24/7 Emergency Propane Service, Residential Propane Delivery, Propane Tank Installation & Leasing
Reviews
197

What recent reviews say

Staff friendliness and quick transactions draw consistent praise, but pricing surprises at pickup and processing delays frustrate renters. Multiple reviewers were quoted one price online then charged far more in-store, while refund holds and return waits stretched well past expectations. The core team performs well when customers reach them; the trouble lies in booking systems, transparency, and back-office execution.

Praised for
  • friendly and helpful staff
  • quick service and checkout
  • fair treatment when issues arise
  • straightforward rental process
Watch-outs
  • bait-and-switch pricing at pickup
  • long hold times on refunds and returns
  • staff unaware of corporate account terms
  • vehicle availability mismatches after booking
friendly-driverseasy-schedulingpoor-communicationhidden-feeslong-wait-times
Best for: Local Tampa renters with simple one-way or standard moves who call ahead to confirm pricing and vehicle availability.
Think twice if: Budget-conscious renters should verify final pricing in advance and expect possible surcharges; those with corporate accounts should confirm mileage terms before pickup.

Strengths

  • Staff go out of their way to help
  • Fast service on straightforward rentals
  • Clean and well-equipped facility

Worth knowing

  • Staff member Joe praised by multiple reviewers for going above and beyond
  • Joey mentioned for patience and helpfulness with packing supplies
  • Facility described as clean and modern
  • Return processing waits reported at 20+ minutes
  • Refund holds of $284+ reported without vehicle release
  • Staff unfamiliarity with corporate account mileage allowances documented

How it compares

  • Rated 3.9 against a 3.7 average across the 83 24/7 emergency propane service businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 24
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
123
4
22
3
4
2
6
1
42

Common questions

Will the rental price I see online match what I pay at pickup?
No guarantee. One renter was quoted $309 online but charged $568 at the counter. Call ahead to confirm the final price before pickup.
How long does the return process take?
One reviewer waited 20+ minutes for staff to inspect and process the vehicle. Factor in extra time for drop-off, especially on busy days.
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Last updated 2026-08-04