How fast do emergency technicians arrive for a gas leak?

One reviewer reported arrival in under an hour during an emergency. However, non-emergency appointments have experienced multi-day delays and missed time windows.

How long do I wait on hold to reach customer service?

Reviewers report 40-minute minimum hold times before speaking to someone. Reaching a manager requires additional wait time.

What areas does People's Gas serve?

Their website states they serve Florida. The business is based in Greater Palm River Point CDC, Tampa.

Peoples Gas

Updated 2026-09-04 · 7,107 reviewed · 604 listed · Scored from 15 Google reviews · How we rank ›

3.0(15) 49 composite score See reviews on Google

Residential Propane Delivery24/7 Emergency Propane Service

Location: Greater Palm River Point CDC, Tampa
Services: Residential Propane Delivery, 24/7 Emergency Propane Service
Reviews: 15
Best for: homeowners needing reliable emergency gas leak response and technician expertise.

Core details are sourced from this business's Google Business Profile (checked 2026-09-04). Website-sourced details were fetched 2026-09-04.

What reviewers think

People's Gas draws strong marks for emergency response and technician skill when they arrive. However, callers face 40-minute waits to reach customer service, missed appointments across multiple days, and unresolved billing disputes that have stretched over months. The company's core technical work is solid, but getting through to schedule or correct errors is a frustrating ordeal.

Praised for

responsive technician (quick arrival)
knowledgeable repair work
thorough leak detection and safety checks

Watch-outs

long phone hold times, hard to reach customer service
no-shows and missed appointment windows
billing errors not resolved
inconsistent technician quality

responsive-dispatchpoor-communicationprofessional-technicianslong-wait-timesbilling-issues

Best for: homeowners needing reliable emergency gas leak response and technician expertise.

Think twice if: You need fast customer service or frequent billing corrections. Phone wait times exceed 40 minutes, and service requests require multiple follow-ups.

Strengths

technicians arrive quickly for emergency leaks
thorough safety checks and repairs
experienced staff like Toni M. praised by repeat callers

Worth knowing

Tony (technician) completed emergency leak detection and sealed small leak in under one hour
Toni M. (technician) praised for thorough diagnostics and safety checks on multiple occasions
Meter was diagnosed as faulty by technician Devon; company took over one month to correct resulting overbilling
Customer service managers named Kim, Juan, and Yvonne; promised 30-minute advance calls before technician arrival were not delivered
Technician Andrew cited by one reviewer as unsuitable for home service

What reviews say by service

Residential Propane Delivery: Billing errors and delayed corrections undermine confidence in reliable service.
24/7 Emergency Propane Service: Technicians respond quickly to gas leaks and perform thorough safety checks; leak detection under one hour praised.

How it compares

Rated 3 against a 3.64 average across the 143 residential propane delivery businesses listed here.
Has more Google reviews than 89% of the businesses in this directory.

How did this business earn its score?

Scoring Method

Star rating 0

Review volume 52

Review recency 99

Review sentiment 45

Profile completeness 100

Verification 30

Rating breakdown

Questions people ask

How fast do emergency technicians arrive for a gas leak?: One reviewer reported arrival in under an hour during an emergency. However, non-emergency appointments have experienced multi-day delays and missed time windows.
How long do I wait on hold to reach customer service?: Reviewers report 40-minute minimum hold times before speaking to someone. Reaching a manager requires additional wait time.
What areas does People's Gas serve?: Their website states they serve Florida. The business is based in Greater Palm River Point CDC, Tampa.

Contact

Phone: +1877-832-6747
Website: http://www.peoplesgas.com/
Address: 8416 Palm River Rd, Tampa, FL 33619
Open in Google Maps

Last verified 2026-09-04

Opening hours

Monday: 07:00-17:00
Tuesday: 07:00-17:00
Wednesday: 07:00-17:00
Thursday: 07:00-17:00
Friday: 07:00-17:00
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Natural gas serviceWater heatingCooking equipmentGas heat pumpTankless water heatingGas space conditioningEnergy auditRebates

As published by the business on its own website; not independently verified.

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