Can Northside fill my tank during a hurricane or power outage?

Yes. During a recent hurricane, they dispatched a crew within hours to restore propane for a family without power. Call ahead; phone wait times vary.

Do you offer large in-ground tank installation?

Yes. Northside installed a 250-gallon in-ground tank for a generator, including excavation and site cleanup. The team identified and fixed a minor issue during installation.

Is there a price difference between first-time and long-term customers?

Long-term customers have historically received wholesale pricing, but one 15-year customer lost this rate when their account record was lost. Confirm your rate before scheduling.

Northside Propane

Updated 2026-09-04 · 7,107 reviewed · 604 listed · Scored from 103 Google reviews · How we rank ›

3.2(103) 57 composite score See reviews on Google

24/7 Emergency Propane ServiceResidential Propane DeliveryAutomatic Delivery & Tank MonitoringCylinder Refill & ExchangeCommercial & Industrial Propane SupplyPropane Tank Installation & Leasing

Location: Lutz
Services: 24/7 Emergency Propane Service, Residential Propane Delivery, Automatic Delivery & Tank Monitoring
Reviews: 103
Best for: Businesses needing emergency hurricane-season propane and large tank installations.

Core details are sourced from this business's Google Business Profile (checked 2026-09-04). Website-sourced details were fetched 2026-09-04.

What reviewers think

Northside Propane draws sharp contrasts: half its reviews praise quick emergency fills, professional installs, and staff like Josh who go the extra mile, while the other half cite long waits for callbacks, lost account histories, and the feeling they prioritize commercial work. Price complaints center on sudden markup markups after lost records, and service reliability appears highly dependent on which employee answers the phone.

Praised for

knowledgeable staff
quick emergency response
locally owned
competitive pricing
professional installation

Watch-outs

inconsistent customer service
poor phone communication
lost customer records
pricing disputes
neglect of residential customers

on-time-deliveryprofessional-technicianspoor-communicationresponsive-dispatchfriendly-driverslong-wait-times

Best for: Businesses needing emergency hurricane-season propane and large tank installations.

Think twice if: Phone communication is spotty and long-term residential discounts may not carry over if records are lost.

Strengths

Emergency response within hours
Professional multi-stage installs
Locally owned
Staff who remember customer relationships

Worth knowing

Josh mentioned by name as strong customer contact
Lisa responded within hours to hurricane emergencies
250-gallon in-ground tank installation praised for careful excavation
Discovered and fixed a minor tank issue post-install
Lost customer account records resulted in loss of wholesale pricing after 15+ years
Pricing dispute: $23 charged vs $19 Walmart comparable

What reviews say by service

24/7 Emergency Propane Service: Lisa and crew arrived within hours during hurricane; praised for compassion but phone screening barriers frustrate urgent callers.
Propane Tank Installation & Leasing: 250-gallon in-ground install for generator done professionally with careful excavation; identified and fixed minor issue on-site.
Residential Propane Delivery: Fills are prompt when booked, but lost account records led to loss of wholesale pricing; service quality depends on which staff member engages.
Commercial & Industrial Propane Supply: Laundry business praised Josh for walk-throughs and on-time multi-stage installs; commercial customers report better attention.
Cylinder Refill & Exchange: Self-serve and staff-assisted cylinder refills available; one reviewer preferred it over tank-swap places for full tanks.
Automatic Delivery & Tank Monitoring: Customers report once or twice yearly calls for refills work smoothly when records are correct.

How it compares

Rated 3.2 against a 3.74 average across the 67 24/7 emergency propane service businesses listed here.
Has more Google reviews than 94% of the businesses in this directory.

How did this business earn its score?

Scoring Method

Star rating 0

Review volume 88

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

Questions people ask

Can Northside fill my tank during a hurricane or power outage?: Yes. During a recent hurricane, they dispatched a crew within hours to restore propane for a family without power. Call ahead; phone wait times vary.
Do you offer large in-ground tank installation?: Yes. Northside installed a 250-gallon in-ground tank for a generator, including excavation and site cleanup. The team identified and fixed a minor issue during installation.
Is there a price difference between first-time and long-term customers?: Long-term customers have historically received wholesale pricing, but one 15-year customer lost this rate when their account record was lost. Confirm your rate before scheduling.

Request a quote

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