Five-star reviews praise fast deliveries, courteous technicians, and quick resolution of emergencies; one customer noted AmeriGas exceeded expectations on a 30-year account. One-star complaints cluster heavily on call center frustration (foreign routing, long waits), automatic delivery system failures (surprise charges, cancellations not honoured, tank pickups taking months), and tank exchange delays tied to account service gaps. Many reviewers credit local drivers and mechanics; nearly all billing and scheduling pain points are routed through the call center.
The core issue is disconnect between field operations and call-centre-managed accounts. Automatic delivery enrollments reappear after cancellation. Deliveries fail to arrive on the promised day despite customer presence. Tank exchanges stall for two years; supervisory escalation takes days. Online dashboard features are praised by satisfied users, but account control slips when the call center cannot access or action local requests reliably.
All three reviews report serious problems: billing disputes unresolved after multiple calls, autofill monitoring that failed to prevent gas outages, and installation estimates that more than quadrupled. Callers describe arguing with staff and offshore representatives unable to help. Limited detail on positive experiences available.
Propane Ninja wins over most customers with skilled, personable technicians who take pride in clean, safe work. Named staff like Jose, Juan, and Francisco appear across praise repeatedly. Owner Peter listens to concerns and acts on them. But a vocal minority hit billing surprises (setup, delivery, hazard fees stacked together) and report frustrating communication gaps that persisted even after complaints. The company shines on residential tank installs and refills, with underground placements, generator hookups, and aluminum-tank servicing all noted as strong. Bulk commercial orders and quick turnarounds during crunch also come through. Billing clarity and call-back speed remain sore points for some; others say Tara in billing has since stepped up.
Staff consistently earn praise for being approachable and genuinely knowledgeable about farm, lawn, and home products. Shoppers appreciate the local option to find supplies without traveling, and note reasonable prices paired with dependable stock.
Last updated 2026-08-04